Refund policy

Last updated: August 2026

We want you to be happy with your purchase.

Returns

You may request a return within 14 days of receiving your order.

Items must be:

  • Unused
  • In original condition
  • In original packaging
  • Accompanied by proof of purchase

Non-returnable Items

The following items cannot be returned unless they are faulty or damaged:

  • Custom-made frames
  • Personalized artwork
  • Made-to-order products
  • Gift cards

Damaged or Incorrect Orders

If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the damage
  • Description of the issue

We'll arrange a replacement, repair, or refund where appropriate.

Refunds

Once your returned item has been inspected, we'll notify you of the outcome.

Approved refunds are issued back to your original payment method within 5–10 business days.

Shipping charges are generally non-refundable unless the return is due to our error or a faulty product.